04 · OPERATE · MANAGED AI OPERATIONS

Keep AI Delivering Business Value.

DAOVA monitors, supports, and improves your deployed AI solutions—keeping workflows reliable, knowledge current, and governance aligned as your business evolves.

Monitoring & SupportContinuous OptimizationGovernance ReviewsBusiness Impact Tracking
Service coverage, support hours, and review frequency are agreed around your systems and business needs.
DAOVA FRAMEWORK
DISCOVER→ASSESS→ORCHESTRATE→VALUE→ADVANCE
OPERATE supports the VALUE and ADVANCE stages—measuring outcomes, improving performance, and guiding what comes next.
MANAGED AI OPERATIONS

Keep AI Reliable, Useful, and Accountable.

We monitor day-to-day operation, maintain and improve your solutions, review governance controls, and track business outcomes—all within an agreed service scope.

A

Monitor & Support

Monitor agreed AI workflows, investigate failures, and coordinate issue resolution—with clear support hours, escalation paths, and responsibilities.

  • Workflow Monitoring
  • Issue Investigation
  • Incident Escalation
  • Service Reporting
B

Maintain & Improve

Keep knowledge, prompts, and workflows current. Test changes before release and refine solutions using user feedback and performance findings.

  • Knowledge Updates
  • Prompt & Workflow Refinement
  • Change Testing
  • Adoption Support
C

Review & Govern

Review access, AI usage, vendor changes, and governance controls. Identify gaps and coordinate updates with your designated owners.

  • Access Reviews
  • AI Usage Reviews
  • Vendor Change Reviews
  • Governance Updates
D

Measure & Plan

Review adoption, quality, cost, and business impact against agreed goals. Prioritize improvements and scope further deployments where evidence supports them.

  • Adoption & Quality Metrics
  • Usage & Cost Tracking
  • Business Impact Reviews
  • Improvement Roadmap
THE OPERATING CYCLE

A Clear Rhythm for Ongoing AI Operations.

Monitoring and support continue throughout the engagement. Scheduled reviews, where included in your service plan, guide improvements, governance updates, and next steps.

1
AT SERVICE START
Transition & Baseline
Review the deployed solution, confirm ownership and access, and establish performance baselines.
2
ONGOING
Monitor & Support
Track agreed workflows, investigate issues, and escalate according to the service plan.
3
REGULARLY
Operational Review
Review usage, quality, costs, and incidents. Agree priorities with your service owner.
4
AS AGREED
Maintain & Improve
Update knowledge, prompts, and workflows. Test and approve changes before release.
5
PERIODICALLY
Business & Governance Review
Assess business outcomes, review governance changes, and refresh the improvement roadmap.
6
WHEN JUSTIFIED
Plan Further Deployment
Scope new use cases or wider rollout when results, readiness, and business priorities support them.
THE CONTINUOUS IMPROVEMENT CYCLE

Each cycle uses operational evidence and user feedback to guide the next improvement. Changes are checked against agreed quality, risk, and business criteria.

1Monitor2Review3Prioritize4Improve5Validate
SERVICE VISIBILITY & DELIVERABLES

Know What's Running. See What's Changing.

Clear reporting, documented changes, and a shared improvement plan keep your team informed and in control. Deliverables and review frequency are agreed in your service plan.

At agreed review intervals
Operational Reporting

Understand Performance & Open Issues

A clear summary of usage, quality, costs, and incidents across the solutions we manage. See what is working, what needs attention, and who owns the next action.

  • 01Performance Summary
  • 02Usage & Costs
  • 03Incident Summary
  • 04Open Actions
As changes occur
Change & Governance Records

Keep Changes Visible & Traceable

A record of changes to managed solutions, including their purpose, testing, and approval. Governance reviews document findings, decisions, and follow-up responsibilities.

  • 01Change Log
  • 02Test & Approval Records
  • 03Governance Findings
  • 04Action Owners
Reviewed together
Improvement Roadmap

Agree What Happens Next

A prioritized plan informed by operational evidence, user feedback, and business goals. Separate improvements covered by your service plan from work that needs additional scope and approval.

  • 01Improvement Priorities
  • 02Planned Actions
  • 03Scope Decisions
  • 04Next Review
WHY DAOVA

Clear Ownership. Practical Improvement.

01

Clear Accountability

We work with your team to clarify who monitors, responds, approves changes, and owns decisions—so it's clear where to turn when action is needed.

02

Business Context

We assess performance in the context of your workflows, users, and goals—balancing reliability, quality, cost, and business impact.

03

Governance in Practice

We carry governance requirements into everyday operations, with documented reviews, change approvals, and follow-up responsibilities.

04

Continuity Across Services

We build on the knowledge, controls, and documentation established during assessment and deployment, keeping operational learning connected to future improvements.

THE DAOVA JOURNEY

Connected Services. Support That Continues.

  1. 01
    ENABLE
    AI Enablement
    Explore →
  2. 02
    ASSESS
    AI Readiness & Governance
    Explore →
  3. 03
    DEPLOY
    AI Deployment
    Explore →
  4. You're here
    04
    OPERATE
    Managed AI Operations

ENABLE builds capability. ASSESS defines priorities and governance. DEPLOY puts solutions into use. OPERATE keeps them supported, reviewed, and improving. Start with the service you need. Each engagement is scoped separately.

GET STARTED

Ready for Ongoing AI Support?

Tell us what AI solutions you're running, who uses them, and where you need support. We'll review your needs and recommend a practical scope for monitoring, maintenance, governance, and improvement.

Request an Operations Consultation